Frequently Asked Questions

TraxGenie can be adapted for any business that needs to track its assets and maintenance activities.

Any business that requires facilities maintenance such as multi-family apartments, hotels, commercial offices, hospitals etc, will greatly benefit from implementing this solution.

Service businesses that operate with trucks and heavy equipment is also a great fit for this solution. They would be able to track what projects are using which trucks or equipment. They can also ensure assets are in good working condition with scheduling preventive and reactive maintenance activities.

If in doubt, please contact us to discuss your particular business and we will be able to guide you.

You can start by answering the following questions:

• Do you have a number of business assets that need to be tracked?
• Are you responsible for maintenance and are using either inhouse staff or external maintenance companies to quickly resolve the issue to keep your customers satisfied?
• Do you spend a lot of money purchasing materials but have trouble validating material purchase requests from maintenance staff?
• Do you worry about the security or abuse of the materials purchased?
• Do want to optimize the overall cost of maintenance including materials and labor?
• Do your customers complain about poor maintenance, and you have no easy way to check or fix it?

If the answer is ‘Yes’ to all or some of the above, you will gain a lot of value from TraxGenie!

You can get started by clicking on ‘Start a free trial’ and following the prompts to enter some basic information that will allow us to have a schedule a quick call to understand your context and guide you to setup your new trial database for 30 days.

During the trial period, we will work with you to determine your software and services need based on the size of your organization, assets, units, users, etc., and provide a price quote accordingly. In general, our pricing will be very competitive and will include the total solution depending upon your current situation. Some clients will need help with clearing, renovating and organizing their maintenance shops, while others may need help with cataloging their materials with categories, part numbers, barcode labels etc before the software can be implemented. This is why we are unable to publish a total price that will suit every situation.

Training videos will be made available in the website to show how to configure the system with initial data and to perform all functions. For further technical assistance, please contact the provided support number.

Absolutely! TraxGenie allows the creation of workorders that can be assigned to any user of the system. In this case, you need to provide the external company a user account to see the workorders assigned to them either on the mobile app or the web interface. They can complete the task and upload an invoice and pictures. You can then print a completion report to be given to the tenant. It is also possible for the tenant to directly enter the workorder and assign it. All these workflows will be discussed, and the software implemented for your particular need.